Product guidance
Structured documentation for understanding inputs, curves, and reports.
In preparationSupport
Technical help with engineering context.
Support will combine product guidance, documentation, release notes, and structured issue reporting.
Technical issue
Issue reporting with a reproducible run file and release information.
In preparationLicense support
Activation, device changes, and approved-release access.
In preparationOrganization discussion
Team access, onboarding, and controlled deployment requirements.
In preparationGOOD SUPPORT STARTS WITH CONTEXT
Include the run file, release, and expected behavior.
This structure will allow technical issues to be assessed while preserving model inputs and calculation context.